Resume.

Copywriter
Journalist
Creative Content Creator

My experience includes writing for websites, blogs, and social media, producing multimedia content, and supporting global clients in the tech industry. I have also contributed to cultural and educational projects, worked with platforms such as TikTok, and collaborated as an influencer with brands like MAC Cosmetics.

With a background in Journalism and a Master’s in Comparative Literature, I combine strategic thinking with creativity to deliver clear, engaging, and audience-focused content.

Contact: (+34) 687 050 122 helenajimenez0@gmail.com

Professional Experience

TDCX - TikTok
Technical Product Specialist
Barcelona, Spain.

Provided support to clients regarding billing inquiries, payment issues, and invoice reconciliation.

  • Assisted clients with setting up payment methods, processing payments, and resolving discrepancies.

  •  Resolved complex technical issues through troubleshooting, including targeting, tracking implementation, and budget allocation .

    Ensured campaigns were correctly configured for optimal performance.

  • Met performance targets including SLA, FRT, CSAT, and resolution rate, with
    an individual KPI of 100% quality.

  • Supported clients across EMEA markets.

2024 - Current

Anzir
Remote / Freelance Copywriter & Game Development
Sydney, Australia

  • Created narrative content for an interactive game, including storyline development, character building, and dialogue writing.

  • Rewrote and adapted existing scripts to improve clarity, emotional impact,
    and alignment with gameplay.

  • Collaborated remotely with the game development team, contributing to ongoing content expansion through an internal platform.

2024

Psycho Blondies
Content Creator & Copywriter
São Paulo, Brazil

  • Created original content for blog, YouTube, and social media platforms, focusing on lifestyle, literature, and cultural topics.

  • Managed the entire content cycle from scripting and editing to publishing and performance analysis, including daily updates with photos and videos.

  • Maintained consistent audience engagement through comments, DMs, and community interaction.

  • Collaborated with brands on influencer and casting campaigns, including M.A.C Cosmetics, Ilove.e, and Spookies.

A Mulher do Padre
Retailer
São Paulo, Brazil

  • Attending to customers, planning and organizing the establishment.

  •  Assisting with new merchandise, inventory, and social media (Instagram).

2018- 2019

2011- 2019

31 Bienal Internacional de Arte de São

Paulo
Journalist & Copywriter
São Paulo, Brazil

  • Accompanied public school student groups as part of an educational initiative developed in partnership with the State of São Paulo, facilitating their engagement with contemporary art.

  • Conducted interviews, gathered insights, and took field notes to develop written content that reflected visitors’ experiences and interactions with the exhibition.

  • Produced journalistic and editorial texts published on the Bienal’s official website, documenting the impact of the educational program and contributing to the institution’s communication efforts.

Editora Phorte
Copywriter
São Paulo, Brazil

  • Wrote educational articles and blog posts for the institute’s website, addressing themes relevant to teachers, students, and professionals in the education field.

  • Worked closely with editorial reviewers to ensure clarity, consistency, and alignment with the institute’s pedagogical guidelines prior to publication.

  • Adapted academic and institutional content into accessible, reader-friendly language, contributing to the platform’s mission of promoting high-quality educational resources.

2016 - 2017

2012 - 2013

Education

Universitat Autonoma de Barcelona
Master’s Degree in Comparative Literature
Barcelona, Spain

2021 - 2023

Universidade Presbiteriana

Mackenzie
Bachelor’s Degree in Communication & Journalism
São Paulo, Brazil

2010 - 2015

Extracurricular Activities

Published article "Paixões por animais"
in the 12th edition of Narrativa magazine.

2013

3rd Edition of the Mackenzie
Communication and Letters Forum Presentation of the scientific article "Vamos falar de tecpix".

2014

Languages

Portuguese
English
Spanish

Copywriting
Content Creation
Digital Communication
Social Media Strategy
Storytelling
Multilingual Support

Key Skills

Courses

Domestika
Copywiting: Principles of advertising copywriting

2023

Senac
Marketing Analyst at Mídias Sociais

2018

Stafford House International
Certificate Of Achievement General English Standard

2016

Escola São Paulo
Creative Writing

2015