Experience
TDCX | Barcelona
Technical Product Specialist - TikTok for Business
Provide multilingual technical and product support across EMEA, handling billing, payments, tracking implementation, and campaign optimization while partnering with cross-functional teams to resolve complex issues and enhance the client experience. Developed the team’s first billing and payment templates and created a step-by-step internal analysis process with documentation and screenshots, improving accuracy, reducing rework, and contributing to my 111% Quality Score with 100% SLA, CSAT, FRT, and resolution. I also helped reduce the ticket backlog by 43% within two weeks and have been recognized 6 times as a Top Performerin Quality and Performance (Q3 2024 to Q4 2025).
2024 - Current
ANZIR | Sydney
Copywriter & Game Development (Remote)
Localized game narratives and content, ensuring cultural and linguistic accuracy while adapting scripts to improve clarity, tone and user experience. My work combined editing, rewriting and narrative adaptation to support high-quality story delivery for international audiences.
2024
A MULHER DO PADRE | São Paulo
Retail Manager & Content Creator
Managed customer service and day-to-day store operations, ensuring a welcoming experience and consistent follow-up with clients. In addition to retail management, I supported the brand’s digital presence by creating social media content and assisting with online communication. This role strengthened my ability to connect with customers, understand purchasing behavior and translate brand identity into clear, engaging content.
2018- 2019
PSYCHO BLONDIES | São Paulo
Content Creator & Copywriter
Produced original editorial content, translations and localized materials for blogs, YouTube and social media, focusing on lifestyle, beauty and culture. I collaborated with brands such as M.A.C Cosmetics, maintaining tone, guidelines and editorial consistency. My work involved proofreading, editing, narrative development and engagement monitoring, strengthening the platform through human-centered storytelling and steady organic growth.
2011- 2019
EDITORA PHORTE| São Paulo
Copywriter
Wrote educational and editorial content for the institute’s website, adapting technical and specialized materials into clear, accessible digital formats. My work focused on accuracy, institutional tone and consistent editorial quality across all published content.
2016 - 2017
31 BIENAL INTERNACIONAL DE
ARTE DE SÃO PAULO | São Paulo
Journalist & Copywriter
Conducted interviews and produced human-centered stories covering an educational project that introduced public-school students to contemporary art for the first time. My writing balanced institutional tone with accessible narrative, resulting in published articles on the São Paulo State Government website that were recognized for clarity, inclusivity and educational value.
2012 - 2013
Education
Universitat Autonoma de Barcelona
Master’s Degree in Comparative Literature
Barcelona, Spain
2021 - 2023
Universidade Presbiteriana Mackenzie
Bachelor’s Degree in Communication & Journalism
São Paulo, Brazil
2010 - 2015
Extracurricular Activities
Published article "Paixões por animais"
in the 12th edition of Narrativa magazine.
3rd Edition of the Mackenzie
Communication and Letters Forum Presentation of the scientific article "Vamos falar de tecpix".
Languages
Portuguese: Spoken and Written (Native)
English: Spoken and Written
(Advanced)
Spanish: Spoken and Written
(Advanced)
Courses
Domestika
Copywiting: Principles of advertising copywriting
2023
Senac
Marketing Analyst at Mídias Sociais
2018
Stafford House International
Certificate Of Achievement General English Standard
2016
Escola São Paulo
Creative Writing
2015
Soft Skills
Strong communication and storytelling
Empathy, emotional intelligence and active listening
Cross-cultural awareness and adaptability
Observant and detail-oriented
Calm under pressure with strong problem-solving ability
Creative thinking and narrative sensitivity
Collaboration across multidisciplinary teams
Consistent, reliable and process-driven
Hard Skills
Copywriting and content strategy
Editing, proofreading and localization
Digital communication and UX writing fundamentals
Research, narrative development and audience analysis
Technical support communication and knowledge-base writing
Creative concepting and brand voice development
Script adaptation, narrative structuring and content optimization
Social media content creation
Tools
Final Cut Pro
iMovie
Canva
Notion
Google Workspace
Microsoft Office
Social Media Platforms
Who I Worked With
